How to use Bell Control Centre

Bell Control Centre, powered by Jasper, is an exclusive cloud-based platform that allows you to monitor and view the status of your entire fleet of IoT devices from a central location. With Bell Control Centre, you can:

Ensure service reliability with real-time visibility and control

Anticipate and respond to malfunctions, threats and service issues with automated detection, real-time diagnostics and reporting tools.

• View deployed devices at-a-glance, with real-time and historical network connectivity status
• Quickly identify and resolve most common device issues with an automated diagnostics wizard
• Transfer the identification of one SIM card to another, over-the-air
• Virtually lock a SIM to a device to enhance security
• Identify usage trends to manage costs effectively
• Draw insights from a variety of standard or customizable reports

Automate controls for devices, SIM and data usage

Set automated controls to manage device behaviour in the field, helping save time and money, and reduce errors.

• Automate SIM states based on settings you choose
• Send notifications based on lifecycle stage or data usage

Set up and implement with ease

Integrate easily with your front end systems using a robust library of standards-based APIs (application programming interfaces).

• Use rule-driven push APIs with more advanced automation and even deeper integration
• Extend your business into new geographies by using the same platform to manage deployments around the globe

1. Visit bell.jasper.com.
2. Enter your username and password, then select Log in.

Your username will be emailed at the account creation stage. The welcome email contains password setup steps. Please note that, for security purposes, the confirmation code in the welcome email expires after 72 hours. If a user does not set up a password within the setup expiration period, an administrative user will need to reset the user’s password to generate a new confirmation code.

There are two ways of resetting a password for Bell Control Centre.

Administrator reset

1. Log in to Bell Control Centre as an administrator.
2. Select Admin.
3. From the list on the left side, select Users.
4. Check the box next to the applicable user's name.
5. Select Reset password.

Manual reset

1. Visit bell.jasper.com.
2. Select Forgot password?
3. Enter your username and email address, then select Ok.
4. Password reset instructions will be emailed to you.

1. Log in to Bell Control Centre.
2. Select Orders.
3. Select Actions.
4. From the drop-down menu, select Create new.
5. A new window will appear. Fill out all fields with the appropriate information.
• OPN: For a Regular SIM, select 80338. For a Micro SIM or Multi SIM, select 81057.
6. Select Ok to place the order.

1. Log in to Bell Control Centre.
2. Select Devices.
3. In the Actions column, select the down arrow for the device that you would like to change rate plans for.
4. From the flyout menu, select Change Rate Plan, then choose the desired rate plan.

1. Log in to Bell Control Centre.
2. Select Billing.
3. From the list on the left side, select Usages.
4. Data usage by device is displayed.

Detailed billing information will be available on the 14th of each month

Note: Taxes are applied outside the platforms, and therefore will not appear in reports within the platforms.

To view detailed billing information:

1. Log in to Bell Control Centre.
2. Select Billing.
3. From the list on the left side, select Invoices.
4. Select the applicable Invoice ID.
5. Invoice details are displayed.

Here are some useful tips that you can follow to avoid unexpected billing and overage charges:

1. Review SIM data usage each month before the billing cut-off date, then again at the end of the month, and then manually update the rate plan for SIMs that are trending towards usage above their current rate plan.
2. Set up automatic emails to be notified when a SIM has exceeded a usage threshold, and therefore may incur overage charges.

In addition, if you subscribe to the Control Centre Advanced Feature Set, you can enable Automation Rules using Bell Control Centre. This allows you to quickly and easily set custom rules that instruct the platform to monitor your devices and, if specific triggers occur, take appropriate action.

Automation Rules can be configured to:

1. Change the rate plan of a device based on its geographic location to limit roaming costs
2. Change the rate plan of a device if it exceeds the data usage included in its plan (automatically moves up to the next rate plan tier)
3. Push an API message to the enterprise system when a customer’s prepaid subscription is near expiration so the enterprise can push out a top-up alert

To learn more about advanced automation features, please contact your Account Executive.

If you do not see your SIM cards in Bell Control Centre, please contact Corporate Client Care at 1 888 289-0092 (Monday to Friday, 9 a.m. to 5 p.m. EST).

Bell offers a variety of different support options to help you get the right skills and knowledge to more effectively use Bell Control Centre.

Getting started

As part of the onboarding process for new IoT customers, you will receive an overview of Bell’s IoT support services, including who to contact for client care or technical support issues. Customers with an IoT management platform will also receive an overview of key features within the platform and support for your first placement.

General FAQ

For platform-related questions, the Knowledge Base is the best way to get an answer immediately. This online repository is available 24/7 with user guides, feature descriptions, step-by-step instructions, top FAQs, troubleshooting and more.

To access the Knowledge Base:

1. Log in to Bell Control Centre.
2. Select Help in the top-right corner

Training

For customers who require more in-depth information, Bell also offers 12 months of advanced support services, which includes:

• Support for account management, SIM ordering and provisioning, communication and rate plan management
• Training on automation rules, rule creationand notifications
• Troubleshooting tools and techniques

To find out more about these support options, please contact your Account Executive.